Contact Us

Got a question about one of the crypto casinos we review, spotted something that needs updating, or just want to flag feedback on how we rank sites for Singapore players? We read every message that comes in, and this page explains the best way to reach us and what we can (and can't) help with.

How to reach the Best Crypto Casinos team

The quickest way to contact us is by email. Send your message to [email protected] and we'll aim to get back to you within a couple of business days. Please include as much detail as possible — the name of the casino you're asking about, a link to the specific review page, or a screenshot if you're reporting a display or factual error. This helps us investigate and respond properly the first time, rather than going back and forth.

We currently handle enquiries through this single channel rather than live chat or phone support, so email remains the most reliable way to get a considered answer from someone who actually knows the site.

What we can help with

• Corrections to bonus terms, licensing details, or payout information listed on any review
• Questions about how a specific crypto casino compares to others we've covered, such as Betpanda, CoinPoker Casino, or Cryptorino
• General questions about how we assess and rank crypto casinos, including our approach to coin support, payout speed, and fairness testing
• Feedback on your own experience with a listed operator, whether positive or negative — this genuinely feeds into how we review and re-review sites
• Media, partnership, or data-related enquiries relevant to the site's content

What we can't help with

We're a review and comparison site, not the casinos themselves, so there are some things that fall outside what we can do:

• Account issues — we can't access, unlock, or verify your account at any casino. That has to go through the operator's own support team, usually via live chat or a support email listed on their site.
• Deposits and withdrawals — if a payment is delayed or a withdrawal hasn't arrived, contact the casino directly with your transaction details. We don't hold, process, or have visibility over player funds or on-chain transactions.
• Disputes over winnings or bonus terms — these need to be raised with the operator first. If a dispute genuinely can't be resolved and you believe an operator is acting in bad faith, let us know — it's exactly the kind of thing that affects a site's editorial rating.
• Legal or financial advice — we can point you toward general information on the legal grey area around offshore crypto casinos for Singapore players, but we're not able to give personalized legal or tax advice. For anything specific to your situation, speak to a licensed professional.

Reporting an error or an outdated bonus

Crypto casino offers change often — a welcome bonus in SGD-equivalent terms, a wagering requirement, or a supported coin list can be updated by the operator without much notice. If you notice something on one of our pages that no longer matches what a casino is actually offering, tell us. We fact-check our listings regularly, but reader reports are one of the fastest ways we catch changes between review cycles. Include the casino name, the page URL if you have it, and what you saw when you visited the operator's site.

Feedback on our reviews and rankings

Our rankings are built from a consistent set of factors — supported coins, payout speed, game variety, licensing, and how straightforward verification is — and we explain more about that process on our About Us page. If you think we've got something wrong, or if your own experience with a site like Punkz, HyperLucky, or BC Game differs from what we've written, we want to hear it. We don't publish user testimonials as reviews, but reader feedback does inform how closely we watch a site and whether its rating needs revisiting.

Before you play: a reminder on responsible gambling

If your message is about a gambling-related problem rather than a review or content issue, please prioritize your wellbeing over getting a reply from us. We're not a support service for problem gambling, but we've put together tools and guidance on our Responsible Gambling page, including where to find independent help. Gambling with cryptocurrency carries the same risks as gambling with cash, plus the added factor of crypto price volatility — never wager more than you can afford to lose, and take a break if it stops feeling like entertainment. All content on this site is intended for adults aged 18 and over.

Site terms and other pages

For questions about how we use content, cookies, or the legal basis of this site, our Terms and Conditions page covers the details. If you're a Singapore-based player exploring options beyond crypto casinos, we also cover non-GamStop casinos on our Non GamStop Casinos page, which may answer questions that fall outside the scope of this contact page.

We appreciate every message, whether it's a correction, a compliment, or a tough question about why a particular crypto casino sits where it does in our rankings. Honest feedback is part of how we keep this site useful for Singapore players comparing their options.